Profile

Mary, We recently transitioned our Office of Faculty Affairs team to Watermark after an RFP with Interfolio and SmartPath as competitors. One of the challenges/risks I saw with Watermark was a string of acquisitions creating a lack of coherence or interoperability between services/platforms. We're ...

Second for CampsGroups, we are also in the planning stages for implementation and have had very positive reactions from our Student Affairs team. -- Christopher Cuttriss, He, him, his Director of Technology Services Kaiser Permanente Bernard J. Tyson School of Medicine christopher.j.cuttriss@kp.org ...

John, That is almost exactly the approach we took at a prior institution. Our first response times were measured in minutes, and although it took a lot of politicking between departments. We asked department leaders to give us an opportunity to prove our customer service responsiveness and ended up ...

We use Zendesk and we're considering tackling this problem through QR codes formatted to pre-fill a submission form with location relevant information that we can then configure Zendesk triggers to act upon in a contextually significant way. For example, if faculty scan the code in room 201 they need ...

We used PolicyTech, but it's managed through our enterprise partners so I can't speak for how easy it may be. Get Outlook for iOS

For those who may be interested in this position, I am happy to share that their COO, Walter S Harris, is one of the most talented and effective senior executives I've ever had the pleasure of working with. If moving from California to Arkansas was in the cards for me, I would be applying just to work ...

I am struggling to identify a platform to facilitate Board Meetings, either entirely remote or in a hybrid environment, that supports the following use case: Participant queuing, not just raising of hands and waiting to be called on Enforced/automatic muting until Board Chair (or delegate) calls ...

Colleagues, We at the Kaiser Permanente School of Medicine are exploring platform options we can leverage for data cataloging and governance, and I would love to hear what others in this space are using. The AAMC has a bi-annual data collection instrument that shows a broad landscape of services in ...

Colleagues, Our IT team has been fielding an increasing flow of requests for school-branded QR codes and I am struggling to identify a platform that can answer this need. The services I have found during my research tend to fall in three categories: QR code generation as a single feature within ...