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Hello! We're thinking of external facing, so that staff and faculty can hopefully self service help themselves.

We are looking into creating a public KnowledgeBase for self service for folks. We are using ServiceNow, which lets you categorize/drill down to KB articles based on Category and Topic. I'm trying to figure out a good list of category and topic and was wondering if you'd be willing to share what works ...

Update - I can't delete this, but I reposted in the ITSM group. We are looking into creating a public KnowledgeBase for self service for folks. We are using ServiceNow, which lets you categorize/drill down to KB articles based on Category and Topic. I'm trying to figure out a good list of category ...

Thank you for your reply. I'm both glad and disappointed I'm not missing anything. It is manual and frustrating, especially that you can't transfer multiple surveys at once via the API, and it takes so many time-intensive API calls to get a list of surveys each user has and what they're collaborating ...

We have a limit from Qualtrics on number of accounts, so we're currently having discussions on how to delete ineligible users without losing their surveys after they leave the university. Another university told me they could have infinite users so didn't have this problem. Do you have a limit on ...