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Thanks for broaching this, Meghan. I'd also love to join a discussion on this topic!

Greetings, and apologies in advance for the cross-posts. :) I'm excited to share an open position in Information Technology Services at Denison University, just outside of Columbus, Ohio. We're seeking a Desktop Support Manager to lead a team of professional staff (two technicians, two administrators, ...

Greetings, and apologies in advance for the cross-posts. :) I'm excited to share an open position in Information Technology Services at Denison University, just outside of Columbus, Ohio. We're seeking a Desktop Support Manager to lead a team of professional staff (two technicians, two administrators, ...

For an onsite service desk at a small college, options for inbound call handling range from highly functional call center tools to...well, just picking up the phone. Where on this spectrum do your service desk's tools and practices fall? What drove this choice, and how has it worked out for you? Thanks ...

I am interested in participating in the Zoom as well. Thank you!

I also share interest in an ITAM group, or at least further ITAM conversations. Very interested to hear how other schools approach this. Denison used JAMF and ZenWorks, and we migrated to TOPdesk for ITSM earlier this year. Cheers,Brandon

Good morning, Denison University recently transitioned to TOPdesk as our ITSM tool. (TOPdesk admins-if you're out there, please reach out and say hello!) As part of this, we're transitioning our knowledge items to TOPdesk and plan a full review of all content. Like others, I'd love to participate in ...