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Good morning, At the University of Richmond, we have partnered with Human Resources to house our security training (KnowBe4) in their portal, Cornerstone. Security training is required of staff and optional for faculty. There are quizzes in KnowBe4 courses, and a course is not marked complete if the ...

At the University of Richmond, we began our TDX implementation in 2018. We are currently live on the ITSM, Projects, Asset Management, and Change Control. We do track times in Projects and within our Workspaces. Updates are expected on a weekly basis from all staff. No other areas on campus are using ...

Christine, At Richmond, we've done a few things. The list below isn't exclusive to students, but hopefully it demonstrates the many directions we're taking to combat phishing. Our network team has added a yellow bar to the top of every email message coming from off campus servers (they have whitelisted ...

Erin, At the University of Richmond, we've implemented Team Dynamix as our ITSM system. This includes Knowledge Base articles, and we have been placing how-to information into the KB since we went live last year. For a full system implementation, we'd build a specific part of the KB system for that ...

Lisa, With over 300 applications plus the infrastructure itself, we've established Friday nights from 6:00 PM until 6:00 AM Saturday as our standard maintenance window. Anything that takes place beyond that period gets communicated to the campus, usually through SpiderBytes, a daily digest of messages ...

Looking forward to the formal launch and the new conversations! Cheers, Kevin Kevin J.T. Creamer Manager, Communications and Engagement Information Services Jepson Hall G12A 221 Richmond Way University of Richmond, Virginia 23173 email: kcreamer@richmond.edu phone: (804) 289-8677 ...