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Apologies, I meant to forward this to team members in my organization. On Tue, Aug 1, 2023 at 8:53 AM Vernon Yoshida wrote: More on AI... You will need to log in to EDUCAUSE Connect to see the discussion. When presented with the login screen, search for University of Hawaii, select it, then you ...

More on AI... You will need to log in to EDUCAUSE Connect to see the discussion. When presented with the login screen, search for University of Hawaii, select it, then you will be prompted with our login page. ---------- Forwarded message --------- There was a brief thread similar to this on this ...

The University of Hawaii does the same as Texas A&M. Our CAB agenda also includes major incidents...to determine if it was caused by an approved change and to link any change that was made to resolve it. If this is already documented in the post-incident review, we simply point it out at the CAB meeting. ...

We continue to create Change Requests but there is less (or more accurately no) scrutiny when the cloud service provider schedules their work. This is mainly for communication so that our people know what is happening and when without having to leave our ITSM tool and look elsewhere for the announcement. ...

Hi Erin, Not system status, but... At the University of Hawaii, we have an IT alerts page which pulls in outage information from our ITSM tool's Incident and Change tickets. It is part of a WordPress site which uses a homegrown plugin that leverages Cherwell APIs. We show current, recent, and scheduled ...

Hi Zachary, We are struggling through the same issues as we set up a CMDB in Cherwell. We are starting off with a tiny step - querying our production vCenter and creating Server CI records for each VM found. Right now we are only capturing a few fields, like memory, number of CPUs and cores per socket. ...