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Hello all! We are consolidating service management for our university into one unit and are working to build out a service catalog that captures ALL institutional services, not just those provided by say, IT or the registrar. Is this something that any of you have built out and if so, what ...

We are currently rolling out Envoke because we wanted to do the same thing. We are currently still in the planning phase but it seems to be working well so far! ------------------------------ Alea Drain Assistant, IT Services OCAD University ------------------------------

Hi all! We have an internal portal for students and staff that is housed on Sharepoint and is basically just a hub with links. We are curious as to how other universities have theirs set up? We are rolling out an insitutional service management platform across all units (in addition to IT, the Reg office, ...

Hi Alex, We cherry pick what we like from ITIL – mostly because we had a hard time getting buy in and proper cooperation from our sys admins in our Change Advisory Board set up. We revamped it to be a bit more smooth and way less fields to be filled in. Anywho, attached is our terms of reference ...

Hi Nancy, We are a Teams campus however we still have executive leadership who prefer the Zoom app. Because they are executives we acquiesce and assign them a Pro license with costs associated charged back to their dept. We don't have a process solidified as we are trying to discourage use of something ...