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Good Morning! I am a practitioner as well and familiar with these items for change management. I would be interested to see how you incorporated those into your project plan. I appreciate learning if there is a more efficient way to work. Thank you in advance! Debra Debra McDaniel, MSPM, PMP ...

Thank you for sharing this request. I believe I could benefit from this discussion as well. Happy New Year, Debra Debra McDaniel, MSPM, PMP | Director IT Portfolio and Project Management Information Technology Services Augusta University 706.721.7484 - Office dmcdaniel@augusta.edu

Hello All and Happy Friday! I have had a conversation with colleagues at the University of California to discuss how they are using the RM tool within the ServiceNow PPM module. Our next conversation is going to be around governance and strategic planning to include how resources are allocated. ...

Does anyone have experience with setting up ServiceNow Resource Management in ITSM and PPM, i.e., Operational Resource Plans, Groups, etc that you are willing to share? I want to make sure that we are following the proper thought process and hearing someone else's experience would be beneficial. Thanks ...

Thanks for sharing! At Augusta University, we are doing a similar process as well to vet out efforts and shepherd those request to the proper IT Governance group that will address each request on what best meets the needs of the business. As part of your process, do you have a designated period where ...