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Jeanne Gregor

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Job Posting - University of Maryland College Park - Walk In Service Desk Manager

Posted By Jeanne Gregor 04-12-2023 07:05:08 AM
Found In Egroup: IT Support Services \ view thread
Hello everyone, The Division of IT at the University of Maryland College Park has a Manager position available in Terrapin Tech, our walk-in service desk team. Please share this with anyone you might feel would be qualified or interested. Position Title: Manager, Terrapin Tech + Service Desk Support ...

Job Posting - University of Maryland College Park - IT Coordinator, Service Desk Analyst Level 2 (PN# 111364)

Posted By Jeanne Gregor 03-03-2023 08:17:36 AM
Found In Egroup: IT Support Services \ view thread
Position Title: IT Coordinator, Service Desk Analyst Level Position Number: 111364 Service Desk IT Coordinators provide direct level 2 end-user assistance to the customers of the Division of IT Service Desk. The Service Desk provides IT support to the faculty, staff, and students of the University, ...

Job Posting - Manager, Terrapin Tech + Service Desk Support Center

Posted By Jeanne Gregor 02-06-2023 10:24:53 AM
Found In Egroup: IT Support Services \ view thread
The University of Maryland College Park has a Manager position available in our walk-in service desk team, Terrapin Tech, within our Division of IT. Please share this with anyone you might feel would be qualified or interested. Position title: Manager, Terrapin Tech + Service Desk Support Center Position ...

Open Position - Manager, Outreach and Knowledge (University of Maryland College Park)

Posted By Jeanne Gregor 01-19-2023 10:40:46 AM
Found In Egroup: IT Support Services \ view thread
The University of Maryland College Park has a Manager position available on our Knowledge Management & Outreach team within our Division of IT. Please share this with anyone you might feel would be qualified or interested. Position title: Manager, Outreach and Knowledge Manag ...

Open Position - Manager, Outreach and Knowledge (University of Maryland College Park)

Posted By Jeanne Gregor 01-19-2023 10:39:32 AM
Found In Egroup: IT Communications \ view thread
The University of Maryland College Park has a Manager position available on our Knowledge Management & Outreach team within our Division of IT. Please share this with anyone you might feel would be qualified or interested. Position title: Manager, Outreach and Knowledge Manag ...

Vacancy: IT Coordinator, Service Desk Analyst, Level 2 - University of Maryland College Park

Posted By Jeanne Gregor 08-02-2022 11:14:33 AM
Found In Egroup: IT Support Services \ view thread
Position title: IT Coordinator, Service Desk Analyst, Level 2 Position #: 127563 The Service Desk IT Coordinator will provide direct level-2 end-user assistance to the customers of the Division of IT Service Desk at McKeldin Library (Terrapin Tech). Terrapin Tech provides walk-in IT support to ...

Open Position - Walk-In Service Desk Manager at University of Maryland

Posted By Jeanne Gregor 12-20-2021 09:58:06 AM
Found In Egroup: IT Service Management \ view thread
Position title: Manager, Terrapin Tech + Service Desk Support Center Position #: 126598 The Manager supports the Director's overall responsibility for customer facing IT support and community outreach by overseeing daily operations of Terrapin Tech activities. Duties include: collaborating with the ...

RE: Help Desk Hours & Channels

Posted By Jeanne Gregor 09-29-2021 10:05:00 AM
Found In Egroup: IT Support Services \ view thread
We've expanded our call center to weekend hours at the request of senior leadership. Our ticket volume is similar to previous years. But we've been struggling to hire student staff for our Tier 1 as well. Tier 2 is full time staff and hiring hasn't been a problem. Service Desk Call Center (phone, email, ...