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May I also get a copy of the presentation? We're going to emphasize ITSM over ITIL this coming summer. Thanks!

https://midland.applicantpro.com/jobs/3033830 ------------------------------ David Millar Help Desk Manager / SDO Midland University ------------------------------

Midland University is using Pathify, and we're very happy with it. Our CSR is very in tune to our needs and works closely with the developers. In our weekly meetings we're notified of all upcoming new products and are offered a chance to beta test any of them. (I believe our school is a "guinea pig" ...

Do you assign tickets to student employees?Yes, basic student and alumni password resetting. International students and staff password assistance goes to full time IT staff. Do you have student employees help with queue management processes? Triage, ticket assignment, etc.Yes, we have a two-tier frontline ...

Following. We're in a similar boat (just starting SNOW) and have not rolled anything out, but by the end of this summer I hope to have some process in place. Sorry I can't be of more assistance. David Millar, Midland University.

That's just a basic FERPA violation to share account access information with the parent. That's what we tell parents and that usually ends the discussion. David Millar, Midland University