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Mark, We don't use BMC, but I am very interested in their weighted questions. Do you happen to have any documentation you can share? Thanks! ------------------------------ Kelly Webber Director of IT Customer Support Grand Rapids Community College ------------------------------

We're currently exploring both MakeMeAdmin and Admin By Request because we have very few users who have a demonstrated need for administrative access. Does anyone have a documented Administrative Privilege approval process they follow that could be shared? I'd love to develop guidelines that define ...

Hi Jim, We have been with TDX since 2017, originally replicating our former SM system types into TDX. That worked well to get buy-in on the transition, however, we found over time the data was redundant and lacked granularity for reporting. We just went through a ticket type redesign in January and ...

We've been using TeamDynamix since 2017 and have been very happy with the scalability of the platform. Having started with fairly few processes in place, we've been able to quickly mature our processes and improve our service management offerings. I'm happy to further discuss our experience with the ...