Posted By
Corey Liss
07-12-2022 04:46:06 PM
Found In
Egroup:
IT Service Management
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Email, phone, portal, walk-up Phone has priority, and the walk-up is a dedicated service that does nothing else, so sort of that as well? We do convey that phone is prioritized over email/portal for urgent issues. Email and phone are the strong preferences, depending on the individual. We see some resistance ...
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