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Mitch, I loved how you could break that down to two simple options. I'm currently planning for a "proposed team" feature tied to the incident categorization in our ITSM Tool (Ivanti Neurons for ITSM) ...
Dear Colleagues. I would like to my thanks to each of you for attending our webinar on Experience Management. I hope that you found the session informative and worthwhile. Use the link below ...
Hi Celisa, Yes this does. Thanks for explaining that. Mike Mike Sweeney Service Portfolio Manager Information Technology Services University at Albany 518.437.4524 ...
Hi Mike, Great questions! The intent here is to convey the end-users' point of entry; escalation through increasing levels of staff expertise; and the flow of knowledge back – thereby ...
Hi Celisa, Thanks for sharing this. Based on the diagram, are you saying the user can't interact with the 2 and 3 levels of support, or are you indicating you don't capture demand at the 2 and ...
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