IT Service Management

communities_1.jpg
 View Only

To join this community, you will need to log in to EDUCAUSE Connect via your EDUCAUSE Profile. Don’t have a profile? Create an account and navigate back to this community once your profile has been confirmed. Learn more.

Welcome to the IT Service Management Community Collaboration Space

As you get to know this new community space:

  • Check out the resources available in the Quick Start Guide or FAQs
  • Post questions and suggestions in the Discussion tab.
  • Reach out via Contact Us form if you need help from EDUCAUSE staff.

#itsm
#ITServiceManagement​​

Latest Discussions

  • Hello Susan - The CAB model that I found most effective had a tiered approach. Tier 1 - Enterprise CAB: Attended by IT department heads, administrative department heads, and business leadership to ...

  • Thanks for your input, Mitch. I agree. And, the cultures within the entities may drive various implementations of the process, as well as how successful they are. Sent from my iPhone

  • Indeed. Yes, the interest is in multiple Change Advisory Board meetings within a large university campus. Thanks for the chance to make that clear. Sent from my iPhone

  • Thank you, Lou. If you don't mind, I might reach out in the future for some additional information. Susan Edmisson | ITSM Process Manager Risk Management & Life Safety | Division of Information ...

  • Hi Susan, here at the CSU, I facilitate 2 Change Advisory Boards. One is for our internal infrastructure changes Network, server, etc... The other is a weekly joint change Advisory Board meeting with our ...

CG Leaders

Community Group Leader
Community Group Leader
Community Group Leader
Community Group Leader