Posted By
Serena Simpson
11-01-2021 03:07:43 PM
Found In
Egroup:
IT Service Management
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Thank you, Celisa, I'd love to chat. For a bit more context, at Northwestern, IT Comms does not manage knowledge content (though it is accessible from the main IT website, which we do manage). The knowledge base is an external resource that is currently managed by our Service Desk. Our service catalog ...
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