Profile

CommunityPlatform_1350x900.jpg

Serena Simpson

Edit My Profile

My Content

1 to 12 of 12 total

RE: Tips for managing an Instagram contest?

Posted By Serena Simpson 08-25-2023 12:27:42 PM
Found In Egroup: IT Communications \ view thread
Hi Kerry! This sounds like such a fun idea. I would love to hear how your launch went and what you're seeing so far with gaining followers and growing engagement. We are in fairly early planning stages to launch our Northwestern IT Instagram account and it would be really useful to connect with someone ...

RE: Where do you store/publish your services

Posted By Serena Simpson 08-25-2023 11:36:30 AM
Found In Egroup: IT Service Management \ view thread
1 (multiple) and 7. We have a general "Get Help" button on the main nav menu of our website. We also explain the services that each area provides under "view departments," we name several frequently used services/systems in another section on our how page under the header, "Where Can I Find." A few ...

RE: Is anyone using Atlassian Statuspage? Who has a dynamic integration on your IT website?

Posted By Serena Simpson 06-22-2022 01:39:43 PM
Found In Egroup: IT Service Management \ view thread
Hi Nick, Thanks for the detail here. I appreciate the input. We have found Atlassian's support page for embedding the iframe on a website. I think we are hoping to build something with a bit of sleeker appearance than an insert of sorts of the Atlassian page so that it integrates both functionally ...

Is anyone using Atlassian Statuspage? Who has a dynamic integration on your IT website?

Posted By Serena Simpson 06-16-2022 03:51:39 PM
Found In Egroup: IT Service Management \ view thread
Hi all, Would love to hear from anyone using Atlassian Statuspage and learn about how you are integrating the tool on your IT website to automatically show status and any incidents in real-time. Extra bonus if you also use TeamDynamix as an ITSM platform and have a dynamic integration with Stauspage ...

Is anyone using Atlassian Servicepage? Who has a dynamic integration on your IT website?

Posted By Serena Simpson 06-16-2022 03:41:33 PM
Found In Egroup: IT Communications \ view thread
Hi all, Would love to hear from anyone using Atlassian Statuspage and learn about how you are integrating the tool on your IT website to automatically show status and any incidents in real-time. Extra bonus if you also use TeamDynamix as an ITSM platform and have a dynamic integration with Stauspage ...

RE: Transitioning (and Managing) Service Catalog and Knowledge Content

Posted By Serena Simpson 11-09-2021 10:03:02 AM
Found In Egroup: IT Communications \ view thread
Awesome news! Thanks for the update : ) Serena Simpson Communications Specialist Information Technology Northwestern University serena.simpson@northwestern.edu O: 847.467.7470

RE: Transitioning (and Managing) Service Catalog and Knowledge Content

Posted By Serena Simpson 11-02-2021 09:40:50 AM
Found In Egroup: IT Communications \ view thread
Thanks to all for sharing your resources! Carla, I'm very hopeful that we can coordinate a larger discussion about this topic. If not, then I will certainly follow-up with everyone responding here to schedule a more informal session. Serena Serena Simpson Communications Specialist Information ...

RE: Transitioning (and Managing) Service Catalog and Knowledge Content

Posted By Serena Simpson 11-02-2021 09:32:51 AM
Found In Egroup: IT Communications \ view thread
Thanks, Carla! That sounds wonderful. Looking forward to gathering as much insight and input as possible. Serena Serena Simpson Communications Specialist Information Technology Northwestern University serena.simpson@northwestern.edu O: 847.467.7470

RE: Transitioning (and Managing) Service Catalog and Knowledge Content

Posted By Serena Simpson 11-01-2021 03:07:43 PM
Found In Egroup: IT Service Management \ view thread
Thank you, Celisa, I'd love to chat. For a bit more context, at Northwestern, IT Comms does not​ manage knowledge content (though it is accessible from the main IT website, which we do manage). The knowledge base is an external resource that is currently managed by our Service Desk. Our service catalog ...

RE: Transitioning (and Managing) Service Catalog and Knowledge Content

Posted By Serena Simpson 11-01-2021 02:35:34 PM
Found In Egroup: IT Communications \ view thread
Thank you, Kate and Stephanie! I'd love to chat. For a bit more context, at Northwestern, IT Comms does not​ manage knowledge content (though it is accessible from the main IT website, which we do manage). The knowledge base is an external resource that is currently managed by our Service Desk. Our ...

Transitioning (and Managing) Service Catalog and Knowledge Content

Posted By Serena Simpson 11-01-2021 11:23:31 AM
Found In Egroup: IT Service Management \ view thread
Hello, All! I'd love to chat with any of you about your department's management of service catalog and knowledge base content. Has anyone worked through a transition of either or both of these to new systems (specifically, a new ITSM platform)? Does anyone have best practices to share about the ...

Transitioning (and Managing) Service Catalog and Knowledge Content

Posted By Serena Simpson 11-01-2021 11:03:29 AM
Found In Egroup: IT Communications \ view thread
Hello IT Communicators! I'd love to chat with any of you about your department's management of service catalog and knowledge base content. Has anyone worked through a transition of either or both of these to new systems (specifically, a new ITSM platform)? Does anyone have best practices to share ...