Posted By
Lucas Friedrichsen
07-11-2022 05:15:00 PM
Found In
Egroup:
IT Service Management
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All, Good day, hope you are all doing well. I have some questions about intake methods you offer to your customers for ticket/case creation. What methods do you provide your customers to submit tickets/cases? Email, phone, chat, portal, chatbot, in-person, etc. Do you prioritize one over the ...
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