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They work great if they stay plugged in and operational. We've had issues with students and/or custodial unplugging them and a few instances where the actuator failed and had to be replaced by the furniture company. We also tethered the remote control to the instructor station, so it didn't get misplaced. ...

We have our IT Help Desk phone number setup with a call menu, where end-users needing live assistance in a classroom can press the #4 option to be transferred directly to a multimedia technician. Teresa Hudson, Director Technical Support Services Information Services & Technology West Chester ...

Greetings all! Please apply or share this wonderful job opportunity to join a talented team at West Chester University of PA working as a Technical Support Specialist. This exciting position will provide hands-on technical support deploying, maintaining, and supporting all university owned computer ...

We have been using Bomgar/Beyond Trust for several years and it has been a very valuable tool for our help desk staff and support technicians. Teresa Hudson | Director Technical Support Services Information Services & Technology West Chester University of Pennsylvania 725 South Church Street ...

Yes, we license all our university owned endpoint devices, including the student use computer labs. Last year we quickly and successfully transitioned from a Sopho's 'signature based' site license for all our endpoints to a Carbon Black EDR 'behavior based' site license. This was a huge positive ...

We use Papercut MobilityPrint and it has been great: https://www.papercut.com/products/free-software/mobility-print/ We deploy large Multi-function printers (rebranded RamPrint) with QR codes taped to the MFP for instructions on how to install on their personal devices. We have them in academic ...