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Karen Ethier

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Posted By Karen Ethier 01-31-2025 09:11:00 AM
Found In Egroup: IT Support Services
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Happy Friday, all! We do satisfaction surveys annually, one to students and the other to faculty/staff. While we never received huge returns on these, we have seen response rates dwindling rapidly over the past few years. This isn't necessarily surprising. We're all inundated with surveys now! Additionally, ...
Posted By Karen Ethier 12-09-2024 06:58:00 AM
Found In Egroup: Learning Space Design
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ETC (Educational Technology Collaborative) is offering a great webinar on AV over IP technology to both ETC members and non-members. AV over IP Concepts and Designs - Have you wanted to get a better grasp on just what is AV over IP and how it works? Or are you a seasoned professional with AV over IP ...
Posted By Karen Ethier 12-05-2024 07:23:33 AM
Found In Egroup: IT Support Services
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We went with Freshservice 3.5 years ago and have been really happy with it overall. We moved from Team Dynamix. Best, Karen Karen J Ethier (she/her) Senior Director of Support Services Information Technology 1 Old Ferry Road / Bristol, RI 02809 W: www.rwu.edu / E: kethier@rwu.edu / P: +1 ...
Posted By Karen Ethier 08-08-2024 12:00:20 PM
Found In Egroup: Learning Space Design
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Hi all, Registration is open for ETC 2024 at Iowa State University! There are a number of sessions dedicated to learning space design that would be of interest, including preconference sessions (facilitated by a number of corporate and institutional presenters) on AV over IP, one that will discuss ...
Posted By Karen Ethier 03-06-2024 01:08:00 PM
Found In Egroup: Learning Space Design
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The ETC (Educational Technology Collaborative) 2024 Conference Call for Proposals is open! https://etc.memberclicks.net/2024-call-for-annual-conference-proposals The mission of ETC is to provide leadership and a forum for information exchange to the providers of media content, academic technology, ...
Posted By Karen Ethier 07-24-2023 01:28:00 PM
Found In Egroup: IT Support Services
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Hi all, For those of you whose organizations/departments clearly define who your customers are (and aren't) and what services you provide (or don't provide) to those groups, could you please share any policy or informal documents that define those relationships and limitations? We are looking to better ...
Posted By Karen Ethier 01-17-2023 07:41:00 AM
Found In Egroup: IT Support Services
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Hi all, We have a great (free) onsite event coming up at RWU in Bristol, RI on February 10 that will provide an opportunity for networking and learning together. Registration is available at: https://etc.memberclicks.net/regional-event-roger-williams I hope to see you there! Best, Karen ...
Posted By Karen Ethier 11-08-2022 06:24:00 AM
Found In Egroup: IT Service Management
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Hi Sara, Roger Williams University's Technology Projects site can be found here: https://www.rwu.edu/who-we-are/administrative-offices/information-technology/projects We use Freshservice as our ITSM and PM tool. Project requests are automatically assigned to those in IT who manage projects, the Deputy ...
Posted By Karen Ethier 09-15-2022 09:44:00 AM
Found In Egroup: IT Support Services
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Do any of your departments or institutions use an opt-in text message service that you would recommend? This would be used mainly for outage notifications. Thanks! Karen Karen J Ethier (she/her/hers) Director of Support Services, Information Technology and Search Advocacy Coordinator ...
Posted By Karen Ethier 02-02-2022 12:12:00 PM
Found In Egroup: IT Support Services
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Roger Williams University is seeking applicants for a Senior Technical Support Specialist! https://rwu.interviewexchange.com/jobofferdetails.jsp?JOBID=142337 Karen J Ethier (she/her/hers) Director of Support Services Information Technology Roger Williams University 1 Old Ferry Rd. Bristol, ...
Posted By Karen Ethier 01-19-2022 09:16:00 AM
Found In Egroup: IT Support Services
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Roger Williams University Information Technology, located in beautiful Bristol, RI, is seeking applicants for a Senior Technical Support Specialist to join our collaborative support services team! This is a position with lots of room for growth, with monthly training time provided and opportunities for ...
Posted By Karen Ethier 11-18-2021 08:58:00 AM
Found In Egroup: IT Support Services
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Good morning! Roger Williams University in beautiful, Bristol, RI is hiring a Senior Endpoint Support Specialist. We are specifically looking for someone with significant Apple experience. Please pass along to anyone you think may be interested. Roger Williams University Job Posting: Senior Endpoint ...