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Mr. Nick Young

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RE: Change Control Workflow

Posted By Nick Young 05-24-2023 10:02:56 AM
Found In Egroup: IT Service Management \ view thread
Israel -- We've been using ServiceNow since around 2016 and our process has basically remained the same, with a few tweaks along the way. Here's the summary: Standard Changes - User must request a new template, which is then reviewed and approved by the CAB - User can then use the template to file ...

RE: Workflow/Process Automation in Google

Posted By Nick Young 09-27-2022 08:20:10 AM
Found In Egroup: Google Workspace \ view thread
If you want to stay inside Google Workspace, then you're likely to have to use Apps Script (script.google.com) but this is not a low-code solution. You'll be able to tie google services together (like moving files from drive, or automating form results etc). Google Cloud has this though -- https://c ...

RE: Process Enhancement - Major Incident Review

Posted By Nick Young 05-12-2022 10:03:24 AM
Found In Egroup: IT Service Management \ view thread
Pankill -- Here is our template that we use for after incident reviews: https://docs.google.com/document/d/1LncfNobGNknKkuqTPIIupCbf5hprTnJFLKKGqZsenPo/view -Nick ------------------------------ Nick Young Enterprise Analytics Architect University of North Carolina at Greensboro ----------------- ...

RE: Automate Google Shared Drives & Permissions --> Google Sheet via Appscript

Posted By Nick Young 04-11-2022 01:38:36 PM
Found In Egroup: Google Workspace \ view thread
Paul -- Well, i guess someone had to go and stress test it ;-) I've written a thing before that uses continuation tokens (https://github.com/usaussie/google_drive_access_reporter), and so i'll try to see if that same approach will work with this particular API call too. Not sure when i'll get around ...

RE: Automate Google Shared Drives & Permissions --> Google Sheet via Appscript

Posted By Nick Young 04-11-2022 01:06:47 PM
Found In Egroup: Google Workspace \ view thread
Scott-- I don't have additional instructions (other than what's on the blog post), but it's as simple as changing the variable at the top of the script from: const USE_DOMAIN_ADMIN_ACCESS = true; // true or false to const USE_DOMAIN_ADMIN_ACCESS = false; // true or false Does that help? Side ...

RE: Change Control/Management

Posted By Nick Young 03-30-2022 06:28:55 AM
Found In Egroup: IT Service Management \ view thread
Michael -- I serve as Change Process Owner and Change Advisory Board Manager here for ITS at UNCG. Here's a quick presentation that steps through an overview of how we've done things since around 2016. I presented on this at ServiceNow Knowledge, and also at our UNC IT conference a couple of times....so....happy ...

Automate Google Shared Drives & Permissions --> Google Sheet via Appscript

Posted By Nick Young 03-26-2022 10:26:01 PM
Found In Egroup: Google Workspace \ view thread
Just a quick note in case this is helpful to anyone in the community; I wrote up a process to use Google Apps Script to pull all Google Shared Drives and their permissions into a Google Sheet. This will work for Workspace super-admins who want to run it on all shared drives in your domain, and it will ...

RE: Google Workspace Email Archives Explorer

Posted By Nick Young 03-14-2022 08:03:48 PM
Found In Egroup: Google Workspace \ view thread
Thanks Paula ... I just wrote up more complete process explanation here if you're interested too: https://www.techupover.com/scraping-listserv-archives-into-tabular-data/ or https://techupover.medium.com/low-code-extracting-listserv-archives-to-tabular-data-using-webscraper-io-b61a01c2bafe --Nick ...

Google Workspace Email Archives Explorer

Posted By Nick Young 03-14-2022 06:00:36 AM
Found In Egroup: Google Workspace \ view thread
In an effort to preserve some of the knowledge and historical context from the Google Apps / G Suite / Google Workspace mailing list community between 2011-2021, I figured out a way to get the email data into tabular format, and display it for use by the community. The archive is browsable/searchable ...

RE: Google Shared Drive - Automated Folder Creation and Provisioning

Posted By Nick Young 03-01-2022 02:18:43 PM
Found In Egroup: Google Workspace \ view thread
Daniel- I wrote up a process to do this using google appscript if you're interested - https://www.techupover.com/create-google-drive-folder-structure-files/ You would need to add a little logic for the org changes but the underlying code to create the structures is there and shared via GitHub if you ...

RE: Your project:

Posted By Nick Young 11-17-2021 06:35:25 AM
Found In Egroup: Google Workspace \ view thread
Johnnie -- Likely this is referring to a Billing Admin for a GCP project. You'll need to look at the settings in your institution's GCP Console (console.cloud.google.com) which (in theory) you have access to as the Workspace Super Admin (unless your institution has separated those roles/permissions). ...

RE: Request process for suppression of alerts

Posted By Nick Young 10-26-2021 11:50:18 AM
Found In Egroup: IT Service Management \ view thread
Corey -- Not sure this is the answer you wanted...but we handle it the same way. The CI's are added to the change record, even if it's a large number. The process of adding them allows filtering/searching by name and other attributes, which can help with a "select all" kind of approach if you can narrow ...

RE: Request process for suppression of alerts

Posted By Nick Young 10-22-2021 01:37:42 PM
Found In Egroup: IT Service Management \ view thread
Mitch -- Im the Change Manager for ITS here at UNCG, and up until a couple of months ago, i managed the Event Management group (monitoring/alerting) as well. We use ServiceNow for both Change and Event Management. Our groups file Change Requests which have CIs associated with them, and Event Management ...

RE: Major Incident On Call Pay

Posted By Nick Young 09-29-2021 01:12:48 PM
Found In Egroup: IT Service Management \ view thread
For the last few years I managed the group that handled enterprise monitoring & major incident coordination. Due to some reorganization & role shuffling, we created a group of managers from across the IT Division to rotate as major incident managers/coordinators, rather than always falling to the same ...