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Carla Herling

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ITCOMM CG Cabinet Changes & Membership Search

Posted By Carla Herling 01-27-2022 07:27:42 AM
Found In Egroup: IT Communications \ view thread
Dear ITCOMM CG members, I wanted to let you know that my term as the ITCOMM CG co-chair has ended. Sheri Thompson, from National University and Stephanie Stewart from Simon Fraser University are your new co-chairs and we're definitely in great hands. I will remain on the cabinet as a past chair for ...

RE: Internal Communication Platforms

Posted By Carla Herling 01-12-2022 07:10:22 AM
Found In Egroup: IT Communications \ view thread
This student site looks great. Do you have a similar site for faculty and staff? At Drake we're looking to create internal department SharePoint sites so we can move true internal content off our public-facing website. Anyone have examples of those? --Carla ------------------------------ Carla Herling ...

RE: Internal Communication Platforms

Posted By Carla Herling 01-11-2022 02:57:24 PM
Found In Egroup: IT Communications \ view thread
Count me in on those wanting to see a demo! Thanks! --Carla __________________________ Carla Herling IT Communications Manager, Information Technology Services Drake University Pronouns: she/her/hers T 515-271-2356 E carla.herling@drake.edu W drake.edu/its

Reminder about tomorrow's joint ITCOMM/ITSM event

Posted By Carla Herling 12-06-2021 07:43:55 AM
Found In Egroup: IT Communications \ view thread
Just a reminder that this session is happening tomorrow at 3 p.m. Eastern. Hope to see you there! Inspired by recent discussions on the ITCOMM CG discussion board about Transitioning (and Managing) Service Catalog and Knowledge Content, ITCOMM CG and ITSM CG are hosting an open discussion on Dec 7 from ...

Texting students: Looking for policy examples and recommended tools

Posted By Carla Herling 12-02-2021 09:39:19 AM
Found In Egroup: IT Communications \ view thread
Hi all- We're starting to look into developing some policies about who can and can't text students, and what tools we should be using. Does anyone have a similar policy at their institution that they could share? And any good tool suggestions? Especially interested in two-way communication tools, ...

Upcoming ITCOMM/ITSM event

Posted By Carla Herling 11-19-2021 07:09:00 AM
Found In Egroup: IT Communications \ view thread
Inspired by recent discussions on the ITCOMM CG discussion board about Transitioning (and Managing) Service Catalog and Knowledge Content, ITCOMM CG and ITSM CG are hosting an open discussion on Dec 7 from 3-4 p.m. Eastern. We hope that this session will be a launching pad for future collaborations around ...

Reminder of today's coffeeshop event at 2 p.m. eastern

Posted By Carla Herling 11-17-2021 10:11:41 AM
Found In Egroup: IT Communications \ view thread
Don't forget to join us later today for Diversity, Equity, and Inclusion in IT Communications EDUCAUSE IT Communications Coffee Shop Date: November 17, 2021 Time: 2:00 pm - 3:00 pm Eastern In this virtual coffee shop, our panelists will discuss a variety of topics, including inclusive language ...

RE: Transitioning (and Managing) Service Catalog and Knowledge Content

Posted By Carla Herling 11-09-2021 09:59:07 AM
Found In Egroup: IT Communications \ view thread
Update for everyone who's expressed interest in this discussion. Our cabinet discussed this at our meeting late last week and a subgroup of the cabinet is going to be meeting later this week with members of the ITSM CG cabinet to discuss next steps. Stay tuned! --Carla ------------------------------ ...

RE: Transitioning (and Managing) Service Catalog and Knowledge Content

Posted By Carla Herling 11-02-2021 08:33:10 AM
Found In Egroup: IT Communications \ view thread
Hi all-- This is a great topic for discussion. We had a virtual coffeeshop about this back in 2018 but that feels like a lifetime ago. The recording link isn't available right now, thinking this is related to the switch to Educause Connect, but I'm linking the slide deck here in case it's helpful. ...

RE: Scheduled Maintenance Communications

Posted By Carla Herling 10-15-2021 01:52:36 PM
Found In Egroup: IT Communications \ view thread
Hi Lisa! At Drake we have a page on our website (https://www.drake.edu/its/maintenanceschedule/) that shows our standard maintenance and database maintenance periods as well as our change freezes. Our Thursday nights are based on the timing for Microsoft updates, since that comprises the largest portion ...

RE: Educause Connect

Posted By Carla Herling 09-14-2021 09:32:46 AM
Found In Egroup: IT Communications \ view thread
The Accessibility CG is another early adopter group for this same reason. But also feel free to provide feedback to Educause at https://connect.educause.edu/contactus __________________________ Carla Herling IT Communications Manager, Information Technology Services Drake University Pronouns: ...

Feedback for Educause Connect

Posted By Carla Herling 09-14-2021 09:31:37 AM
Found In Announcements
As you test the new system, there's a quick start guide at https://connect.educause.edu/about/quick-start and a FAQ at https://connect.educause.edu/about/faqs. You can also provide feedback by going to https://connect.educause.edu/contactus .

RE: Educause Connect

Posted By Carla Herling 09-14-2021 08:54:19 AM
Found In Egroup: IT Communications \ view thread
The messages are still threaded by topic. If you log in at connect.educause.edu/community, you should see more of what you're used to. And you can adjust your notification settings as well. ------------------------------ Carla Herling IT Communications Manager, Drake University IT COMM CG Co-Lead - ...

RE: Educause Connect

Posted By Carla Herling 09-14-2021 08:53:13 AM
Found In Egroup: IT Communications \ view thread
Yes. You can adjust your notifications by following these directions: Q: How can I control the frequency and format of emails I receive? A: Navigate to your EDUCAUSE Connect profile page, and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. On that page, you ...

RE: Educause Connect

Posted By Carla Herling 09-14-2021 08:46:08 AM
Found In Egroup: IT Communications \ view thread
Hi Paul- Yes! This is just launching this morning, hence the lack of robust content and interaction at this point. But it will replace the current listserv on Sept. 28. It will still allow you to interact with the group completely by email, or you can use the new platform. We will be expanding ...

Educause Connect

Posted By Carla Herling 09-14-2021 08:39:03 AM
Found In Egroup: IT Communications \ view thread
Hi all-- We are trying out this new community tool as early adopters before it launches across Educause later this month. So let's give it a try and see what we think. Let us know your thoughts and we'll make sure they are passed along to Educause leadership. ------------------------------ Carla Herling ...