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Allan Chen

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RE: CMMS software

Posted By Allan Chen 03-31-2023 09:26:34 AM
Found In Egroup: Schools and Colleges of Arts and Design IT Leadership \ view thread
Eli,Do you mean like the TMA's and the like of the world? We are actually implementing Zendesk. I know its roots are as a IT support ticketing system but IT has a ton of knowledge of it, and it has been used for facilities at other institutions. It also checks off all of the boxes that we were looking ...

RE: MFA for Learning Management System Access

Posted By Allan Chen 03-22-2023 12:40:38 PM
Found In Egroup: Instructional Technologies \ view thread
A couple of jobs ago, we rolled out SSO and had the LMS in it but we could IP-restrict whether MFA was applied or not. Fearing that some faculty would forget phones when going to class, we turned off MFA on campus. But that was now...6 years ago? Today, we have our LMS in our SSO and the entire SSO ...

RE: ID Card process ownership and management

Posted By Allan Chen 03-16-2023 12:32:00 PM
Found In Egroup: Small Colleges \ view thread
Hi all,Thanks to so many of you that replied (30!). Way more than I expected given all of your busy schedules. Not surprisingly, answers are all over the place. Might be worth a deeper discussion at some point, at maybe one of our CG meetings if we can get a critical mass of people in attendance. Allan ...

ID Card process ownership and management Attachments

Posted By Allan Chen 03-16-2023 12:31:47 PM
Found In Library: Small Colleges

ID Card process ownership and management

Posted By Allan Chen 03-15-2023 11:54:00 AM
Found In Egroup: Small Colleges \ view thread
Hi all,We are going through a process review for who should own what parts of our ID Card provisioning process. Who prints them, programs them to what doors, pays for equipment, etc. I created a really short form (only 3 required questions). If you have a few minutes to fill it out, much appreciated. ...

RE: posted Incident Response Plan examples

Posted By Allan Chen 03-15-2023 11:44:04 AM
Found In Egroup: Small Colleges \ view thread
Thanks and you're right. While the article I was reading said it must be posted, the actual GLBA Safeguards rule says one must be "established." Hm. My mistake. Allan -- Allan Chen he/him/his Vice President for IT/CTO | Information Technology achen@calarts.edu | (661) 253-7732 calarts.edu | 24700 ...

RE: IPaaS solutions (esp. those for smaller institutions)

Posted By Allan Chen 03-14-2023 04:38:56 PM
Found In Egroup: Cloud Computing \ view thread
Thanks Bill. Extremely useful, and highlights much of the thinking I still have to do as my inquiries into this space mature. Allan -- Allan Chen he/him/his Vice President for IT/CTO | Information Technology achen@calarts.edu | (661) 253-7732 calarts.edu | 24700 McBean Parkway | Valencia, CA 91355Working ...

RE: IPaaS solutions (esp. those for smaller institutions)

Posted By Allan Chen 03-14-2023 01:39:47 PM
Found In Egroup: Cloud Computing \ view thread
Thanks everyone. So helpful. I also apologize that I used IPaaS, rather than iPaaS. Mixed up my acronyms, which I should be extra careful of considering how close it is to IaaS. If that caused any confusion, sorry. Allan -- Allan Chen he/him/his Vice President for IT/CTO | Information Technology achen@calarts.edu ...

RE: IPaaS solutions (esp. those for smaller institutions)

Posted By Allan Chen 03-14-2023 12:03:35 PM
Found In Egroup: Cloud Computing \ view thread
Thanks to both of you, Arvind and Bob, for the replies and questions. It's pretty straightforward as of today, which is early in our process. yes, this is mostly about moving data around between SaaS applications (thus the cloud connection, I guess) and our ERP. we move a lot of flat files around. ...

IPaaS solutions (esp. those for smaller institutions)

Posted By Allan Chen 03-14-2023 11:31:00 AM
Found In Egroup: Cloud Computing \ view thread
Hi all, I'm new to this group. I asked this question on the Small Colleges list and it was recommended that I post here as well. I have always heard many great things about this CG but we don't have much of a cloud footprint today so have never joined. Please bear with me :-) I am at a small art ...

RE: IPaaS

Posted By Allan Chen 03-14-2023 11:25:47 AM
Found In Egroup: Small Colleges \ view thread
Thanks! I hadn't thought of them. I'll join up and ask my question there.Allan -- Allan Chen he/him/his Vice President for IT/CTO | Information Technology achen@calarts.edu | (661) 253-7732 calarts.edu | 24700 McBean Parkway | Valencia, CA 91355Working and residing on Chumash, Tongva, Fernandeño Tataviam, ...

IPaaS

Posted By Allan Chen 03-14-2023 10:12:00 AM
Found In Egroup: Small Colleges \ view thread
Hi all,What IPaaS solutions are you all finding working well for you, in terms of ease of use (efficiency with small teams), functionality, and cost? I know the usual players but that's a lot of blind outreach and I am hopeful some of you can point me in a more efficient direction. Thanks,Allan -- Allan ...

posted Incident Response Plan examples

Posted By Allan Chen 03-13-2023 03:42:00 PM
Found In Egroup: Small Colleges \ view thread
Hi all,I am seeking some examples of your posted IRPs. I know we have to post ours with the new GLBA Safeguards Rule, but I'm not sure how detailed it should be (presumably I should strip out phone numbers and contact info? Is it supposed to be truly the full copy of the IRP? etc.). Thanks,Allan -- ...

RE: RFP for Cloud-based Phone System

Posted By Allan Chen 02-10-2023 05:55:03 PM
Found In Egroup: Communications Infrastructure and Applications \ view thread
Lora We went to zoom about 1.5 years ago. If you send me your email address I'll send you a copy of our RFP. achen@calarts.edu Allan Vice President for Institute Technology California Institute of the Arts achen@calarts.edu | 661-253-7732

RE: Password Management Tools

Posted By Allan Chen 02-03-2023 01:04:07 PM
Found In Egroup: CIO \ view thread
We use our SSO provider, Quicklaunch, to handle password resets. It respects our AD-based password complexity requirements. We use 1Password in IT. University-wide got expensive pretty fast for us. I liked Dashlane when I compared products a while back, too. Allan -- Allan Chen he/him/his Vice President ...

RE: Secure document transfer

Posted By Allan Chen 02-02-2023 01:05:14 PM
Found In Egroup: Small Colleges \ view thread
I've used Leapfile in the past and been happy with it. Allan -- Allan Chen he/him/his Vice President for IT/CTO | Information Technology achen@calarts.edu | (661) 253-7732 calarts.edu | 24700 McBean Parkway | Valencia, CA 91355Working and residing on Chumash, Tongva, Fernandeño Tataviam, and Kizh ...

RE: Control4?

Posted By Allan Chen 02-01-2023 11:51:21 AM
Found In Egroup: Learning Space Design \ view thread
Thanks everyone for their input, and in particular to Lisle for your thoughtful response. We have some idiosyncrasies to our environment that make the answers to your posed questions a bit harder, but I definitely get the point of them. Thanks,Allan -- Allan Chen he/him/his Vice President for IT/CTO ...

Control4?

Posted By Allan Chen 01-31-2023 03:01:00 PM
Found In Egroup: IT Support Services \ view thread
Hello everyone,We are working with an AV integrator on updating a room, and they have suggested switching to products from Control 4. The company advertises themselves on their website as a smart home company. Has anyone used them before rather than one of the established companies in this space (I'm ...

Control4?

Posted By Allan Chen 01-31-2023 03:01:00 PM
Found In Egroup: Learning Space Design \ view thread
Hello everyone,We are working with an AV integrator on updating a room, and they have suggested switching to products from Control 4. The company advertises themselves on their website as a smart home company. Has anyone used them before rather than one of the established companies in this space (I'm ...

visitor tracking/management systems

Posted By Allan Chen 01-27-2023 09:59:31 AM
Found In Egroup: CIO \ view thread
Hi all,When we returned to campus, we put in place a visitor tracking/management system using the kind of software you see in lobbies of businesses. iPad, answer some questions, fill in your information, spits out a label on a Zebra printer. The problem is that this particular software's Zebra drivers ...