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Allan Chen

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RE: handling legal holds and need to delete accounts

Posted By Allan Chen 12-05-2023 10:19:46 AM
Found In Egroup: Google Workspace \ view thread
That's what I thought, but our legal team asks "everyone" to keep all emails related to a specific search term. But this might be an overly broad interpretation of e-discovery need by our lawyer. I'll chat with them some more.Allan -- Allan Chen he/him/his Vice President for IT/CTO | Information Technology ...

RE: handling legal holds and need to delete accounts

Posted By Allan Chen 12-05-2023 10:10:14 AM
Found In Egroup: Google Workspace \ view thread
Thanks. Aaron - I might be misunderstanding how the specific accounts feature works. I thought that would hold only the data in that one account. What about a hold on data on another account that meets the search criteria? Sorry if it's a dumb question. Allan -- Allan Chen he/him/his Vice President ...

handling legal holds and need to delete accounts

Posted By Allan Chen 12-04-2023 06:02:00 PM
Found In Egroup: Google Workspace \ view thread
Hi all,How are you all managing user accounts, account management, and legal holds? For example, if we get a hold request for John Smith, we need to place the hold on our entire domain, otherwise emails and whatnot would be missed. But, according to the warning that pops up, we then can't delete any ...

RE: Drive deletion via API resources

Posted By Allan Chen 11-30-2023 10:12:12 AM
Found In Egroup: Google Workspace \ view thread
Ian,Thanks. Yes, we are trying to master GAM to the point where we are comfortable and we'll keep at it. But thank you for the backup option. Allan -- Allan Chen he/him/his Vice President for IT/CTO | Information Technology achen@calarts.edu | (661) 253-7732 calarts.edu | 24700 McBean Parkway | Valencia, ...

Drive deletion via API resources

Posted By Allan Chen 11-30-2023 09:54:00 AM
Found In Egroup: Google Workspace \ view thread
Hello all,We are in a bit of a bind with Drive data deletion. A year ago, we used the retention rule approach and that went well. We are being advised by Google that we should not use that method this time around because we won't have a restore option. We should use the API instead. The problem is that ...

RE: Annual Reports?

Posted By Allan Chen 11-20-2023 11:39:56 AM
Found In Egroup: Small Colleges \ view thread
Oh, sorry. I was incredibly unclear. I don't mean security at all, actually. I was thinking of an annual report on what IT has done, goals accomplished, etc. A recap of the previous 12 months, to recognize effort, celebrate wins, and publicize to the community the role that IT plays in institutional ...

Annual Reports?

Posted By Allan Chen 11-17-2023 09:18:00 AM
Found In Egroup: Small Colleges \ view thread
Hi all,I am working towards producing an annual report. We haven't done one before. I'd love to see some samples, if you do one, and/or get a sense of how long they are, and how much effort it is. The second part is more about how much actual design work you do/can put into it than necessarily just about ...

RE: portal solution

Posted By Allan Chen 11-07-2023 01:15:43 PM
Found In Egroup: Small Colleges \ view thread
Meredith,We have Pathify here. It was first launched about 5 years ago. We need to refresh the implementation to make better use of the audience groups. We have been adding widgets for Course info (direct links into Canvas), grade info, and financial status, along with a connection to one's email. These ...

RE: issue with uploading to google forms from 0 quota account

Posted By Allan Chen 11-02-2023 04:12:36 PM
Found In Egroup: Google Workspace \ view thread
Thanks for the reply. No support ticket yet. I have only just now reached the point where a ticket makes sense, I think. We will get one submitted soon. The form is set to be open (Restrict Users is OFF) It's locked to 1 response so signing in is required. Form owner has no quota set. Signing in ...

RE: issue with uploading to google forms from 0 quota account

Posted By Allan Chen 11-02-2023 03:32:00 PM
Found In Egroup: Google Workspace \ view thread
Thanks John. The users in question had 10GB and 12GB, respectively, used in Google Storage. A day ago, I set the quota to 15GB. I asked them to wait until noon today (which would have been about 27 hours) to try. Still did not work. I'm pretty much out of ideas at this point. Allan -- Allan Chen he/him/his ...

RE: issue with uploading to google forms from 0 quota account

Posted By Allan Chen 11-01-2023 11:00:46 AM
Found In Egroup: Google Workspace \ view thread
Ken,Our ongoing struggles with this have generated a new question. Users are unable to even open the form. If they are over quota, could that explain it? We are trying to give just a small quota - enough to upload the file the form requests. For various reasons, though, these users are technically over ...

RE: Otter.ai

Posted By Allan Chen 11-01-2023 09:20:27 AM
Found In Egroup: Cybersecurity \ view thread
Hello all,Is anyone seeing requests for Otter for accessibility purposes for students with disabilities? That's one of the reasons it first rose to prominence during the pandemic. Allan -- Allan Chen he/him/his Vice President for IT/CTO | Information Technology achen@calarts.edu | (661) 253-7732 ...

RE: resilience at small institutions - EDUCAUSE article idea?

Posted By Allan Chen 10-30-2023 09:24:14 AM
Found In Egroup: Small Colleges \ view thread
Angela and Becky,Thanks for the replies. Can you contact me off list? I don't see your email addresses when I click on your Connect profiles. My email is in my signature. thanks.Allan -- Allan Chen he/him/his Vice President for IT/CTO | Information Technology achen@calarts.edu | (661) 253-7732 calarts.edu ...

RE: issue with uploading to google forms from 0 quota account

Posted By Allan Chen 10-27-2023 12:19:44 PM
Found In Egroup: Google Workspace \ view thread
Ken,Thank you! That was my theory as well but was hoping for exactly the confirmation you just provided. We have added a small quota to each user in alumni but the user hasn't responded back with a test yet. Thanks,Allan -- Allan Chen he/him/his Vice President for IT/CTO | Information Technology achen@calarts.edu ...

issue with uploading to google forms from 0 quota account

Posted By Allan Chen 10-27-2023 09:24:00 AM
Found In Egroup: Google Workspace \ view thread
Hi all,I tried to make the subject as descriptive as possible. Alumni here still have accounts for preserving email, and Drive is turned on, but quota is 0. This was to prevent them from creating more content in Drive. We have a program (Character Animation) that uses a form for Portfolio Day. Recent ...

resilience at small institutions - EDUCAUSE article idea?

Posted By Allan Chen 10-25-2023 01:56:00 PM
Found In Egroup: Small Colleges \ view thread
Hi all,Great conversation today at the CG meeting. I am sorry I had to leave early. The topic of resilience was much discussed while I was in attendance. I am always thinking about how ideas in higher education (IT or otherwise) apply, or do not apply to some extent, to small colleges. I'm wondering ...

RE: Contract Management System

Posted By Allan Chen 10-18-2023 11:55:00 AM
Found In Egroup: CIO \ view thread
We chose Concord (concordnow.com) as our contract management platform about a year ago. It is not integrated with ERP (Colleague), though. Adoption has been mixed, largely because we didn't have an owner driving it. But our GC is pretty interested in using it and I'm hopeful we can refresh the implementation ...

Google Ads

Posted By Allan Chen 10-16-2023 10:02:00 AM
Found In Egroup: Google Workspace \ view thread
Hi all,We have a request from our Communications division to use Google Ads. We aren't against this; we just don't know what the ramifications are. Has anyone else turned this on for a specific group? Any tips or warnings that we should be aware of, to ensure the smoothest implementation? Thanks,Allan ...

state of print accounting and kiosks

Posted By Allan Chen 09-28-2023 10:45:00 AM
Found In Egroup: IT Support Services \ view thread
Hi all,It's been a few years since I surveyed the landscape on print accounting and print kiosks. We have both HP desktop and Ricoh MFPs that are currently talking to Papercut. We have not been able to deliver the best customer experience with these solutions. I am researching what print accounting you ...

RE: sanity check on Drive settings

Posted By Allan Chen 09-26-2023 11:56:44 AM
Found In Egroup: Google Workspace \ view thread
We've made some progress. Turns out that our Vault-based retention rule that deletes everything is still in place! We thought we had deleted them but they're still there. So that's likely what is happening...BUT...is there any way for us to exempt users from the rule rather than deleting the rule entirely? ...