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Rebecca Joffrey

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Posted By Rebecca Joffrey 03-27-2024 02:05:06 PM
Found In Egroup: Enterprise CRM
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Your sentence below is so well phrased! I suppose that's what a Ph.D. will do – spark the perfect articulation of a concept. Anyway, how are you?? I won't be going to the Ed Summit. Too bad. I've been put in charge of AI and a bunch of things... it's fun but taking up all my time!! Beck ...
Posted By Rebecca Joffrey 02-11-2024 08:08:15 AM
Found In Egroup: Enterprise CRM
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Thank you Scott!! Rebecca Joffrey Cornell University Director, Digital Innovation & Strategy (802) 373-1604
Posted By Rebecca Joffrey 02-07-2024 09:57:02 AM
Found In Egroup: CIO
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Hi Mike – as you think about this ChatBot space, a good model is provided by a company called Qualified. Their approach is "conversation design" which is more holistic and needs oriented than the typical approach of writing a chatbot script which often ends up being process oriented. You can glean a ...
Posted By Rebecca Joffrey 02-06-2024 06:46:44 AM
Found In Egroup: Enterprise CRM
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Can you be more specific about what governance would be about? At Cornell, we have a process that sequences onboarding, tries to get people in similar roles to share Business Units, makes sure they are onboarded to an enterprise preference center, and that segments out very high volume use cases (e.g. ...
Posted By Rebecca Joffrey 02-04-2024 04:34:46 PM
Found In Egroup: Enterprise CRM
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Hi all – just checking in case I missed something. Did a meetup on this topic of Preference Center demos get organized? Thx! Becky (Cornell University)
Posted By Rebecca Joffrey 12-15-2023 04:00:04 PM
Found In Egroup: Enterprise CRM
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This are great insights. Thanks all for sharing!
Posted By Rebecca Joffrey 11-13-2023 09:04:59 PM
Found In Library: Enterprise CRM
Higher Ed Dreamin' is a community-led event put on by higher ed for higher ed. This one-day virtual event is an opportunity to collaborate, network, and learn from our colleagues at all Salesforce experience levels. Sessions are recorded.
Posted By Rebecca Joffrey 11-13-2023 09:04:50 PM
Found In Library: Enterprise CRM
Higher Ed Dreamin' is a community-led event put on by higher ed for higher ed. This one-day virtual event is an opportunity to collaborate, network, and learn from our colleagues at all Salesforce experience levels. Sessions are recorded.
Posted By Rebecca Joffrey 11-13-2023 08:54:21 PM
Found In Announcements
Join us to hear different perspectives on enterprise CRM: Carrie Marcinkevage, Penn State, on their Enterprise CRM strategy and Architecture Miten Davda, Humber Institute, on their CRM Centre of Excellence Michael Swartley, James Madison, on the early stages of CRM implementation
Posted By Rebecca Joffrey 11-13-2023 07:47:35 PM
Found In Egroup: Enterprise CRM
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@carriemarcinkevage – you are the best! Thank you for scheduling this. This is the date of our team holiday party but I can attend the first half hour. Thank you! I can also post this in the group as an event notification. Becky
Posted By Rebecca Joffrey 11-06-2023 08:37:00 AM
Found In Egroup: Enterprise CRM
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Hi Hema, I am happy to share our approach at Cornell using Salesforce. The principles will be similar. Could you email me at rj283@Cornell.edu and we can schedule a meeting. Does anyone else want to share their Enterprise CRM Strategy (maybe some non-Salesforce examples?) Once scheduled, ...
Posted By Rebecca Joffrey 10-27-2023 12:23:03 PM
Found In Egroup: CIO
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I love this company: https://flannelbrand.com/education/
Posted By Rebecca Joffrey 10-16-2023 03:44:00 PM
Found In Egroup: Enterprise CRM
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Here are some takeaways from today's discussion with James Madison University about how to negotiate trust issues with an advancement CRM implementation. TIPS TO ENCOURAGE DATA SHARING link to the recording 1. Emphasize the point of a CRM for shared view of a constituent data – separate systems ...
Posted By Rebecca Joffrey 10-16-2023 03:38:06 PM
Found In Library: Enterprise CRM
Here are some tips from the 10/16/23 discussion focused on a listserv question posed by James Madison about how to negotiate trust issues with an advancement CRM implementation. I'm sure they are not alone.
Posted By Rebecca Joffrey 10-15-2023 10:11:00 PM
Found In Egroup: Enterprise CRM
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This CRM popup was orginally scheduled in September but moved to tomorrow. I hope you can join us! The session will be recorded. James Madison recently posed a question to the group about how to negotiate trust issues with an advancement CRM implementation. I'm sure they are not alone. Let's come together ...
Posted By Rebecca Joffrey 09-18-2023 07:01:00 AM
Found In Egroup: Enterprise CRM
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Hi everyone, I had scheduled a PopUp meeting today at 4:00 EST. The meeting is cancelled and will be rescheduled. Apologies for the change. The meeting will be recorded for those who are unable to attend. Becky ------------------------------ Rebecca Joffrey Technology Innovation Officer ...
Posted By Rebecca Joffrey 09-18-2023 06:56:56 AM
Found In Egroup: Enterprise CRM
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Hi all, the Enterprise CRM PopUp mentioned below is going to be rescheduled. I will let you know new day and time soon. The session will be recorded. ------------------------------ Rebecca Joffrey Technology Innovation Officer Cornell University ------------------------------
Posted By Rebecca Joffrey 09-07-2023 11:12:52 AM
Found In Egroup: CIO
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Invite sent!
Posted By Rebecca Joffrey 09-05-2023 12:08:00 PM
Found In Egroup: Enterprise CRM
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James Madison recently posed a question to the group about how to negotiate trust issues with an advancement CRM implementation. I'm sure they are not alone. Let's come together and brainstorm: Rules of engagement? Shared data? Bring your ideas and suggestions! Zoom link is below. If you email me at ...
Posted By Rebecca Joffrey 09-05-2023 12:01:17 PM
Found In Announcements
James Madison posed a question to the group about how to negotiate trust issues with an advancement CRM implementation. I'm sure they are not alone. Let's come together and brainstorm: Rules of engagement? Shared data? Bring your ideas and suggestions! Zoom link is below. If you email me at rj283@cornell.edu, ...